The time I need to prepare an order for dispatch varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
Returns & Exchanges
I gladly accept returns, exchanges and cancellations
Just contact me within: 5 days of delivery
Post items back to me within: 14 days of delivery
Custom or personalised orders
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Frequently Asked Questions
Here at GaroSigns we know you’re excited to see your custom sign and we work diligently to ship your product quickly. Standard sized office signs have the fastest turnaround 4 – 7 business days. Bulk orders over 20 items are typically 10 – 14 business days. Family Name Signs 5 – 10 business days. Large custom business signs 14 – 21 business days.
We are certainly used to this by now. We have a quick internal process to fix your order if it’s not too late. Just message us as soon as you can and we’ll update your order notes. If your order has already been personalized then we can offer you a 50% off coupon code for a replacement sign if you’d like to make a change or fix the mistake.
Absolutely! For personalized signs (as most are) we always send a proof before your sign goes into production. We do ask that you first make an order and we’ll send you a proof as we reach your order in the production line. We ask that you be specific with your colors and fonts to help us save time as we have many signs to process every day.
Please contact us as soon as possible with the correct address and we’ll update your order notes.
Not a problem! We designed our name plates with you in mind. Simply purchase our “acrylic only” listing for half the price of the entire sign. If your sign was mounted with silver standoffs then they are easy to twist left and unscrew in order to mount the new piece.
Also not a problem! If this applies then you purchased a business sign that is mounted with silver standoffs. Sometimes the acrylic can shift during shipping. Simply twist to the left and loosen the standoffs; re-center the acrylic and tighten away.
It’s hard to estimate that exactly. However we generally ask that you allow an additional 6 – 10 business days for international orders. For instance Canada, Australia and Europe are generally the quickest and everything else can take longer. (We can also offer international priority shipping for quicker delivery times but you can expect a substantially higher shipping cost. Please contact us for individual quotes.)
We do see this from time to time and are unable to accommodate expletive wording or pictures on our signs.
To keep up with our production timeline we ask that you approve proofs in a timely manner. If we have not received a response on a custom proof after 48 hours it will be automatically be moved to production and shipping.